Wednesday, August 28, 2019

Service Management Essay Example | Topics and Well Written Essays - 250 words - 1

Service Management - Essay Example Queues that have the highest number of customers deal with depositing, withdrawing, or payment of bills. The customers on any given queue wait for the same service or differ slightly (Vohra 2006). Service primarily refers to the activity the customers’ line for. Service delivery from the tellers differs as some of them specialize on one task while others multitask. The service feature is, therefore, determined by the design of the servicing system and service distribution. Service distribution defines the number of customers that the teller serves in a given period. The number of tellers/servers refers to the staff that is employed to respond to the queue. The size of the queue is by large determined by the number of tellers that are on duty (Vohra 2006). The most important level for measurement in service management in the bank queues is the mean time that any customer waits before being served. The measurement will help determine if the customers are satisfied with the service. The measurement will also help the bank to determine if it needs to hire additional

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